No card…

I love Dell. I have loved Dell since I picked up my Inspiron from them three or four years ago, and the sucker is still going strong with no problems (except that weak ass 40gb drive I bought has got to go. I need more room. What was I thinking?).

So when I needed a new desktop, I naturally went with a Dell. I mean, hell, my Inspiron has been rock solid, so it seemed like a sound choice. My parents were looking for a desktop, too, so I built them one just like the one I built for me (easier to troubleshoot over the phone, trust me) and gave Dell two sales. Now let me tell you how Dell thanks me for their business:

I received my new PC the 4th of December. I immediately put it together (with my new 22″ monitor, woot!) and went to town. One thing I noticed is I was getting a “the video card has recovered from an error” every other day or so. I didn’t think much of it, as I assumed it was a Vista driver issue (which wouldn’t be surprising), and I would look into it later, once I had everything set up. Plus it wasn’t really that distracting, as I’ve run into the problem on my work Vista before (albeit not as often).

Flash forward to December 15th, when I came home to find my video card had gone out completely — most of you know I work in IT, so I don’t need to get into specifics of how I determined it, I just did. So I called Dell support, and they, too, determined it was a video card. It only took an hour and a half, too!

Fortunately, though, I have a three year warranty, so they’d send me out a new part lickety split and it would only take one to two days. Again, that was the 15th.

The 16th came and went. No card.

The 17th came and went. No card.

The 18th, 19th, 20th and 21st came and went. No card.

So I called on the 22nd. The nice lady told me I’d get it in one to two days. I was getting irritated, but I gave her the benefit of the doubt.

No card today.

I called tonight. Tonight I had the pleasure to learn that IT HASN’T EVEN SHIPPED YET. But wait, I might get it by next Monday.

I guess in Hindi, one to two days means one to two weeks.

As you can imagine, point of niceties were pretty much over when I heard this. Without raising my voice (yay me!), I let my dissatisfaction known. I told the lady I wanted to speak to a supervisor. She put me on hold. When she came back, she said they had no control over when something is shipped. I told her to give me someone who did. She siad she would transfer me to customer service. She put me on hold.

Five minutes later, I was greeted with a recording telling me customer service had closed for the evening. I guess it was too much for her to tell me that before wasting my time.

I will be doing two things tomorrow. I will be calling Dell customer service, for sure. I know they are in the States, and that makes me feel better. I will also be shooting emails to my Dell contacts at work. I handle the laptop subsidy program at my job, and I sell a lot of Dells. It’s safe to say 50% of the laptops purchased through the subsidy are Dells. At least 80% of the sales are coming because of my recommendation. My contacts at Dell are incredibly solid, very cool people, and I have faith they can help me wrangle through this.

I’m not going to shit on Dell just yet. I’m going to see how they make this right, first. Having seen how my contacts have helped make things right with the people I work with on the subsidies gives me confidence that they will do what they can for me.


(On a side note, can you give that hyperlink a quick tic for me? Sometimes businesses track where their links are coming from, and it would be nice if they landed on this post. I’ve already filled out my customer satisfaction survey. 😆 )

I have nothing witty…

About a month or so ago, my friend B offered up an evening of poker and beer, which I eagerly accepted. Not including video poker in Atlantic City, I hadn’t played poker with actual people in years. I don’t count the game I played with my buddy Mykl and his brother-in-law. My $20 buy in lasted me all of three hands. (Still a blast, though).

Last weekend (or maybe the weekend before last, it’s been crazy here, lately) I headed up to B’more for the big game, with two new, crisp five dollar bills for my buy in. Deal was (haha, “deal”, I bring the jokes, kids) there was going to be two games, with a five buck buy in each game. Winner gets all the coin, save five bucks as second place gets their buy in back. Not a huge buy in by many people’s standards, I imagine, but I wasn’t going for the money, but rather the good time. And good times were had by all.

B and I met up before the game at Ledo’s, a pizza joint (where I called and said I was going to be late, but I wasn’t because I’m a race car driver in my off time). It’s a pizza joint I like because they make a good thin crust and they serve it on school trays. There’s something cool about that, although I couldn’t tell you what. Plus, as mentioned, they make a good thin crust. Screw your thick crusts. If it’s not a thin crust, it sucks. B had a coupon for breadsticks. I’m not a breadstick guy, but I was starving and they were good. If you ever get a chance, go to Lido’s. They make a good pizza. Go with good company, and you’ll be solid. A sign of good company is when they don’t get mad, and even roll with it, when you tell the server that they shoved a plate in their purse saying something about “completing the collection”. That’s good company.

After Lido’s we rolled to B’s house where I met (and re-met) some of her friends. I am far from a people person (although, for some reason, people say I’m likable). I’m not a fan of groups of people, especially if I more-or-less know one person in the group. Yet, having met a most of the cats in the group prior (at ROLLERDERBY! — did I blog that, yet?), and already liking them, things were very comfortable for me, and very enjoyable. The night was long — we played until ~1:30 or so — and the time was good.

I lost the first round (either B or Pappy won, I want to say it was B, but I may be mistaken. I just know it was down to those two at the end) and won the second with a 9 of clubs, which was somewhat disappointing. I mean, the winning wasn’t, but it was so anti-climatic. Dan (the guy I was up against at the end) is obviously an experienced poker player and he’s frustratingly conservative (which could explain why I am so often the first one out in games, perhaps I can learn something), but I would have easily taken a loss if the final hand was, say, three aces vs. three kings. We had earned it. Instead, we both were going for a straight on the final hand, he had 5,6 and I had 8,9. Turns out the 9 took it. I guess that’s how irrelevant the money (or the win) was for me. It was a side note, almost. I’m not a gambler, I don’t live off the rush a gambler gets it (although I freely admit when I’m dealt two queens, there is adrenaline), it’s always, always, always about the time, and the time had that night was worth more than the money I took home.

On a side, but related, note, I highly recommend Abita Pecan Harvest beer. Very smooth, with a hint of a pecan aftertaste. B introduced me to that, and I need to pick up a six pack of it (says a lot, because I’m not much of a drinker — although that’s only because the hefeweizen I had in Berlin isn’t over here, otherwise I’d be an alcoholic). I also tried Abita’s Purple Haze, but, shockingly enough to some of you, I didn’t like it as much as the Harvest.

I have nothing witty to close this with.

Sometimes you can…

Last night I took a trip to Walmart. Something I generally loath because of its tendency to attract the white trash.

Since I was miserable, I decided to make Tom’s life miserable, too, but sending him text messages on how miserable I was.

I am at Walmart. It’s filled with lawyers and doctors. Sabbath was right!

Sabbath is some guy who insists that Walmart does not consist of mainly white trash. He is obviously delusional.

I fucking hate Walmart and the hillbillies it contains. Oh look, an obese lady in the electric cart.

Tom was ignoring me.

LOL. I am watching a guido in a tank top picking out a variety of Axe deodorants.

I wish I had gotten a picture of that. Tom still wasn’t replying.

I am in line. White trash in front of me keeps yelling at her child.


I shot that one off too early, because mom’s back was to me. Tom didn’t have a chance to reply before I sent:

OMG and the mom is wearing a shirt with the child’s picture on it.

It said “World’s Greatest Mom”. I can’t make that up.

Destiny is going to grow up and be the school slut. I can tell.

Sometimes you can.

My only regret is I don’t have pictures to go with the text, because there were some great ones to be had.

And stupid Tom didn’t get the texts until today, so I might has well been talking to myself. Wouldn’t be the first time.